Our Client's Most Frequent Questions - Green Home Cleaning Available!

Q. How long have you been cleaning homes?
We have been providing professional house cleaning services since 2000

Q. What cities do you service?
We provide cleaning services for Dallas and surrounding areas.

Q. What all is included in your cleaning service?
Please review our regular/deep cleaning checklists for a list of services we perform.

Q. What is green Home Cleaning?
We pamper all our clients with our Eco-friendly House cleaning. (Additional fees apply). The difference is that your home is cleaned with Natural Cleaning Products of harsh cleaning chemicals.

Q. Do you furnish the cleaning supplies?
Yes. We furnish everything needed to clean your home free of charge, but if you prefer you can provide your own cleaning supplies.

Q. What should I expect on my first appointment?
We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Q. Do I need to do anything before you arrive?
The best way to prepare for your cleaners is to straighten up as much as possible (Unless you chose the "organizational Service"). That way our cleaning team can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Q. Will I have the same cleaning person each visit?
Yes. as much as possible. We understand how important it is to have someone you know and trust cleaning your home. You will have a team of two ladies (same team) for each cleaning. If we area sending a new lady, we'll let you know in advance.

Q. What will it cost to have my home cleaned?
The cost will depend on how large the project.is,  the level of work that needs to be done., if there are pets or not, etc. The average cost for maintenance house cleaning starts at $100.00. Average cost for initial cleanings start at $175.00. Average cost for one time thorough cleanings start at $200.00. Please note that larger homes will be at a higher rate. Cleaning service rates.

Q. Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

Q. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

Q. What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Q. Do you offer house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificate for just about any occasion.

Q. How and when do I pay for my cleaning services?
We require payment at time of service. We accept transfers by Zelle, or payments by check or cash.